The reception in a hotel is the first ‘business card’ and the main point of reference for guests: it is precisely upon arrival that people want to feel welcomed, assisted and helped during their stay in order to enjoy their holiday. The receptionist, therefore, is a key professional figure who welcomes customers and provides them with all the necessary information about the hotel. This is why it is so important to know to perfection the roles, responsibilities and services within the hotel.
At the Boffenigo our reception team is very close-knit and everyone cooperates to give every guest a super welcome. This is a key member of our reception: Chiara, in the B-Family since 2003 and here is her interview!
How would you describe yourself?
I am a very patient person.
What you love about your job
The many faces I see every day. I like meeting new people!
What you don't like about your job
If I really had to choose, I would say the evening shifts.
What you value most in your colleagues
Certainly the teamwork.
The shortcomings you can't stand in others
The area you prefer most in the hotel
Obviously mine, the reception!
The best moment of your working day
I would say the beginning of my shift, when a new workday starts.
If your job were a movie, what movie would it be?
“Io speriamo che me la cavo.”
What is the first thing you notice when you enter a hotel
The mood of the people.
The service that should not be missing in a hotel to make you a satisfied customer
A wellness area and a heated pool.
Your favourite holiday destination
Anywhere, as long as it is at the sea!
If you hadn't chosen this profession, what would you have done?
I would have probably been a baker, because I love bread and I love making it at home.
The key qualities to do your job
Having a lot of patience and being a good mediator.
What you hate most
In life, selfish and hypocritical people. About food, fish and cheese.
Your dream hotel
A luxury resort.
What do you expect from the hotel you work for
Innovation from the heart!
“Nothing is born from diamonds, from manure flowers are born.”